FAQs
Cerafo is a store created to offer customers a selection of products that is not normally available for shoppers from outside the US and make buying them a simple process.
Yes, we will ship your order to your home and you will receive a tracking number for your order.
We'd love to help with any questions or feedback you have! And, we're here to help you.
Feel free to email us anytime at cs@cerafo.com.
We provide our valued customers with many electronic payment methods. Here are the payment methods that we accept: Visa, Mastercard, American Express and Mada.
After you place the order we will buy the products from our suppliers and ship it directly to our warehouse to consolidate your order, then ship it to you. Typically it takes a few days for orders to arrive. Then you will receive a tracking number once your order is shipped.
You can change your personal information by accessing your My Account page.
Normally, you should receive the products within 14 days but it can be more than that in some cases.
To make changes, you will need to send us an email right away or within 24 hours from when you placed the order.
If you wish to cancel your order, please contact us as soon as possible to stop processing it.
After your order is cancelled, we will process your refund right away. Refunds can take within 3-5 business days or it may take longer depending on your bank's processing time frame.
All prices on our webpage are displayed in both USD and SAR with all US taxes completely covered on our end, Saudi VAT is not included.
Feel free to email us anytime at cs@cerafo.com.